Returns
This page summarises how a return works in practice. The legally binding text is the withdrawal instruction; where the two differ, it prevails.
Fastest directly online, no customer account needed.
Withdrawal (this page)
No defect needed. Period: 30 days from receipt of the goods. Return shipping from Germany is on us.
Complaint about a defect
For a faulty or wrongly delivered part. Return shipping is always on us. Process: see "Legal guarantee & claims".
30-day right of withdrawal
As a consumer you may withdraw from a distance contract within 30 days without giving any reason. The period starts on the day you, or a third party other than the carrier and indicated by you, take possession of the goods. If parts of one order are delivered separately, the period runs from receipt of the last part delivery.
Withdrawal is not bound to any particular form - an unequivocal statement by email or letter is enough. You may use the model withdrawal form, but you do not have to. To meet the deadline it is sufficient to send the withdrawal before the period expires.
How to return an item
- Declare the withdrawal - fastest directly online in the returns portal, or alternatively through the contact form, the model withdrawal form, or an informal email. Please quote the order number and the part number.
- We confirm it and send you the return address.
- Send the part back - ideally in its original packaging, packed safely for transport and, for electronics, in an ESD bag. The return must be dispatched no later than 14 days after you declared the withdrawal.
- We check the goods on arrival and refund the purchase price.
Return shipping costs
If the return is within Germany, we shall bear the direct costs of returning the goods. You receive a free return shipping label by email; using that label, the return is free of charge for you. If you send the goods back from another country, you bear the direct cost of returning them. The legally binding text is the withdrawal instruction.
A faulty or incorrectly delivered part is a different case: that is not a withdrawal but a complaint about a defect, and there we bear the return shipping costs. The process is described on the "Legal guarantee & claims" page.
Condition of the goods and compensation for loss of value
You may examine the goods as you would be able to in a shop. You are liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
For spare parts this means, in practice: connecting a part and checking that it works is fine. A part that has already been permanently installed, glued or soldered in is not - so please verify the part number and the fit before final installation.
Refund
We reimburse all payments received, including the costs of the original delivery - except for supplementary costs arising because you chose a type of delivery other than the least expensive standard delivery we offer - without undue delay and no later than 14 days from the day we receive your withdrawal. We use the same means of payment as in the original transaction and charge you no fee for it.
We may withhold the reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is the earlier.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to every kind of goods - for example sealed goods which were unsealed after delivery and are not suitable for return for reasons of health protection or hygiene, or goods made to the customer's specification.
None of these exceptions applies to our range: spare parts are stock items and are not made to your specification. You therefore have a right of withdrawal for every article in this shop.
Compensation for loss of value still applies: if you have used a part beyond testing it - in particular if it has been permanently installed, glued or soldered - we may claim compensation for the loss in value.
